Celebrate the world at Marwari Hospitals

 

“Celebrate the world at Marwari Hospitals”

It was in the year 2009, 16^th September I joined this esteem organization as Manager, Marwari Maternity Hospital.  I remember I reported to General Manager’s office. After documental verification, one of the officials accompanied me to the Marwari Maternity Hospital Building.

As per the protocol, the Manager of Marwari Hospital and Research Centre (MHRC) currently known as Marwari Hospitals  introduced me to the Assistant Manager of Marwari Maternity Hospital. Later he introduced me to the staff of the hospital. 

I found myself very young too handle elderly staff.. nursing team, peon etc. 

I had to took few decisions which helped me in the long run.. I decided to opt for  saree or mekhala chaddar as dress code.   I also decided to take utmost care of the staff so that they would feely approach me. 

Days passed by slowly staff started approaching me, initially some of them were hesitant but later … they reciprocated.

I remember in the month of June, 2010 I was in my office  located in the ground floor currently  converted to doctor chamber. OPD patients were waiting in the lobby for the doctors. I heard one of the attendant shouting at one of our staff. I observed for sometime but when he did not stop,  I came out of my chamber and enquired, the attendant stated that his wife had come for antenatal checkup but concerned doctor is not available, he was in OT. He also stated that the  patient had to wait long and now she is having some discomfort .. doctor should be immediately called or she should be shifted to OT. He was also annoyed that the lift was out of order. I contacted the doctor and informed the attendant that the concerned doctor is in OT he has been informed about the patient, he will be coming soon. I told him that thought lift is out of order but arrangement will be made to shift her if required.  If required she can take rest in the OPD Chamber.  

The attendant became impatient, he started raising his voice,  even  other sitting attendants started  shouting. The situation became difficult to handle. In the meantime one of our staff came to the rescue, he made  the attendant understand the situation  and also said that he should know how to behave with females. He also assured that though lift is out of order but patient will be taken care of.

I came to my office and thought  I should not have gone to make him understand as he didn’t try to understand…but again we are bound by our duty.

Next day as usual I went for round I visited his cabin also, he stated that he was happy with the services received in this hospital. He also informed that his wife had taken for OT. At this I assured him that every thing will be ok and he should not worry. Though I was upset with him with the previous days incident but was helpless as being manager, I had to face such situation as part of duty.

In the evening I saw him entering my chamber with a box of sweets. He had guilt feeling of the previous days incident. He smiled and hesitantly informed that his wife had delivered a healthy baby boy and he was very happy. He offered me  sweets. I could not deny him, took the packet.... and later distributed among the reception staff.